Get in touch with us. We're here to assist you.

For general inquiries and product information, the contact form on our website is the most efficient method. 

For urgent technical support, please call our dedicated helpline. If you’re a design professional looking for collaboration opportunities or custom solutions, email our partnership team directly through the specialized form on our contact page. 

We’ve structured our communication channels to ensure your questions reach the right expert team member quickly.

We pride ourselves on timely communication. For contact form submissions and emails, you can expect a response within 24-48 business hours. Urgent technical support calls are typically addressed within 4 hours during business hours. 

If you’ve scheduled a consultation, our team will confirm your appointment within one business day. During peak design seasons, response times may be slightly longer, but we’ll always keep you informed about any potential delays.

Yes! We offer both free initial consultations and more in-depth paid consultation services depending on your project needs. 

Our experienced design professionals can provide guidance on material selection, design trends, tool recommendations, and workflow optimization tailored to your specific project requirements. 

Consultations can be scheduled through our online booking system on the contact page or by calling our office directly.

Absolutely! Just message us through our contact form with your project details and needs – our experts will review your requirements and send personalized tool suggestions from our curated collection. 

We’re happy to help you find the perfect fit!

We value continuous improvement and consider our community’s input essential to our growth. You can share feedback through our dedicated feedback form, participate in our quarterly user surveys, or join our design community forums. 

For more detailed suggestions, email our product development team directly. All feedback is reviewed by our team, and we frequently implement community suggestions in our product updates and service improvements.

Yes! Contact us with details about the problem. 

Our team assists weekdays 9 AM–7 PM EST, with weekend help for emergencies. We also have guides and videos for quick solutions.